Avoid the Arbitrary — Move with Purpose

Nothing that you do should ever be arbitrary. That is what I was told in professional resume writer training. When writing a resume, every word, every bit of positioning, every design element must have an intentional reason — a purpose behind its use. Think about the value in completing a process, in which everything you do, every step you take is premeditated and not wayward. 

Do you think this methodology is reserved just for highly programmed code writers or artists? Perhaps, but there is a lesson in approaching pursuits both small and large with deliberation and with mindfulness. When searching for a new job or planning and following through with a career development decision, being random or inconsistent decreases your chances of achieving your goal. Getting what you really want and need from your work requires focus and sound decision making. 

Easily said and understood, right? Yet, the reality seems to be that most of us feel like we are chronically afflicted with attention deficit disorder when it comes to putting into action one of life’s most important undertakings — achieving a career of meaning. 

It becomes easier to approach career development systematically when you have a framework of best practices within which to operate. Professional people have all they can do to stay current and productive with their fields of expertise, plus all the activity life in general throws at them. Expecting that career management will come naturally or be fully understood with just conventional wisdom is not reasonable. 

Acquiring the necessary resources to comprehend the career process is desirable if you want control over the direction of your life. The good news is that the study of career development is not particle physics. You can prepare yourself or get a professional consultant to help. But either way, devising a customized plan that yields a career which optimizes life should be deliberate, purposeful, and not arbitrary. 

The issue arises, however, that just because we have the needed information to plan a career development direction, moving forward effectively is something else. Decision making, the base skill required, is a complex concept. How we orient ourselves to the world and its inhabitants and how we take in information both factor greatly in how we make decisions. 

It is helpful to reflect and to observe the way in which we make important choices. Just as there is no one optimal personality, there is no one best way to choose. But refining our skill in decision making is paramount if we are going to act strategically and not randomly. 

When helping clients think strategically about career related options, I like to get a sense of their desired outcomes. It is useful to know what kind of ball one is keeping their eye on. Achieving outcomes that lead to fulfillment, satisfaction, stimulation, and contentment can form the basis for individual strategic planning. 

Giving personal shape and meaning to these objectives is the first step in acting purposefully. Whether the goal is to simply extract pay and benefits from an employer or whether it is to satisfy intrinsic motivators, having a clear idea of what you want from your work is key. 

Sure, there is plenty to be said for the role serendipity and good luck play in how our lives go. But acting deliberately and shunning poorly thought out and arbitrary decisions can go a long way in helping us to live lives of full measure. 

Prepare Your Resume for Applicant Tracking Systems

Among the things in need of consideration when preparing your resume, especially if it is to be sent or posted electronically to recruiters or hiring managers, is having it ready to pass unscathed through Applicant Tracking Systems (ATS). 

ATS are software applications for managing large volumes of recruitment, resume, and job application data. They may be a subset of a Human Resource Information System or a stand-alone app. Either way, an ATS is a database of recruitment data configured to the specific needs of the hiring end-user. Although in rural areas many resumes still make it to human eyeballs, you still must be prepared that it will be screened with an ATS. 

For the job applicant, ATS presents a particular challenge. Either ATS will accept or reject your resume. It should be expected that ATS will be designed to only accept resumes that contain keywords and phrases specific to the open job position. When using a single resume to try landing interviews for multiple job descriptions the applicant runs the risk of getting rejected too often by ATS, because their resume may not contain enough keywords and phrases pertinent to what the employer wants. 

Getting around this problem may require more work, but it is not unmanageable. The goal is to obviously have your resume address as closely as possible the job description to be filled, while staying true to your value proposition. Therefore, being mindful of keywords that make up the job description you are interested in should be included in your resume. If you notice a lack of keywords in your resume, then decide if the job is really a good fit for you or if your resume is inadequate. 

Following are some techniques to consider when getting ready to send your resume electronically to firms or agencies that require digitally formatted resumes:   

  • Follow up your contact information at the top of page one with a well-written and terse professional profile or executive summary. It should contain keywords and phrases for the kind of position you are best qualified to perform, and which aligns with what the employer is seeking. 
  • Include an achievement or significant accomplishments section, which is again sensitive to keywords pertaining to desired functions. 
  • ATS are becoming more sophisticated and may include a contextualizing ability. When using keywords, include them in the context of skills and functions that demonstrate your knowledge and command of the job. Do not just insert a list of words. 
  • Be wary of fancy text or graphics. They will not impress a machine and may confuse it. 
  • In many cases, do not send your resume as an attachment to an email, but rather paste it right into the body of the email. The website you are responding to may specify file type. If you are given a choice between pasting and uploading, however, go with the upload. It will retain your resume structure more reliably. Do not be surprised that you may be asked to paste a Plain Text (.txt) file format into the message body. I recommend having your resume in three formats: Word (still the industry standard), PDF, and Plain Text. 
  • Be careful of misspellings and abbreviations. They should be avoided. Assume the ATS will be programmed to pick up fully and correctly spelled keywords. And do not get cute with all capitals or all lower-case letters. Standard capitalization still rules. 
  • When completing an online application, you may be asked to repeat information that you know is included in your resume. That’s okay. Fill in all fields, even if you are repeating yourself. 

With some care and attention to keywords and phrases you will increase your chances of having your resume and its accompanying job application make it to the all-important hiring manager inbox and avoid the screening filters of ATS. 

The Elusive Jobs Which Do Exist

It has been reported that 32% of U.S. manufacturers are reporting skill shortages during the current Recession. Projections are that this number could increase to 62% soon. 

Corporations are also reporting that there is a lack of leadership talent from which to choose. Among the workforce areas claiming that jobs are available are in the skilled trades, sales representatives, technicians, engineers, accounting & finance, administrative & production assistants, and laborers. And this list is not complete. 

Despite an unemployment rate stuck at 10% one of the great ironies of the Great Recession is that there is a shortage of high quality and desirable job applicants. There certainly is no shortage of sad, demoralized, and desperate Americans begging to be hired. But when it comes to potential hires who meet the valued qualifications of many employers there is a dearth of possibilities. How can this be? 

Logic and supply & demand theory dictate that a necessary workforce adjustment should be occurring whereby industry needs are accommodated by a willing and resilient population of workers. Given these atrocious employment times you would think the migration of the unemployed to fill vacancies would be rapid. But it is not, and it is not expected to be anytime soon!   

So, what’s going on? At this point in time, I’m seeing two issues: 

Matching: Along with just about everything else in the 21st century the nature of work and the needs of industry are quickly changing. For potential employees keeping up with and being prepared for the new, innovative, and hybrid positions now in demand is not being efficiently handled. The skills needed are not possessed by enough workers. 

A requirement for any professional is to continuously build knowledge capital. If you snooze you lose. The better you know your industry the less chance you have of being caught unprepared. 

But industry too has a responsibility here. Identifying, recruiting, and developing talent creates win-win situations. Succession planning, quality onboarding, and timely training can enhance employees’ careers and company productivity. 

Both parties need to do a better job of discovering one another. 

Searching: Following from the above point is the issue of how these parties go about finding one another.  For many, the value and necessity of networking has just become apparent over the past couple of years. For those who have cultivated a rich set of contacts there is a relative ease in learning about new work opportunities, including the hard-to-fill positions. 

Yet, if you are not a great networker, and many people are not, you may be reduced to looking at job boards and other web site postings. I do not have to tell you how frustrating and ineffective that can be. 

So, a big part of the problem is that the means of searching for elusive positions are ineffective. Even networking can be hard to apply systematically. Good real-time ready and solution-oriented databases, which are dedicated to critical shortage job positions, are not yet there. If industry marketed more effectively what their hiring needs are in the short and long-term, then I am confident more of the workforce would prepare themselves to fill those gaps. 

Adapting to this Recession is difficult in many ways. One of the most egregious is in trying to accept that a) corporations are not allocating huge amounts of cash reserves to hire new workers, and b) that available positions are not being filled because talent is not being found. As a country we are suffering, in part, because we cannot seem to fit square pegs into square holes! Responsibility for remedying this mess should be shared. 

Workers, whether employed or not, need to do a better job of tracking industry current trends, projected needs, and best practices. Excelling in a rapidly evolving work environment requires nothing less. 

And industry needs to do a much better job of communicating in an accessible way talent and skill inadequacies, which will alert the American worker to this urgency and to where good jobs can be found. 

The pace of reconciling America’s unemployment dilemma needs to quicken. It is simply not acceptable for critical shortages and high unemployment to exist simultaneously. Solving this mismatch is everyone’s responsibility. 

Motivation and Your Career

A spot-on career choice can be judged as so because it results in certain outcomes. Among these is that a happy worker feels stimulated and continually interested in what they are doing, enjoys the compensation and recognition they receive, is content with a well calibrated work/life balance, and thrives on being productive. Satisfied workers do not have to be told to get busy. They are internally motivated to do so. 

It is no secret that employers want motivated employees. Companies get high productivity without the intrusive burden of having to implement excessive oversight and punitive incentives. Having inspired employees can make it easier for management to retain talent and maximize performance. Given these potential advantages and benefits it would be expected that recruiting and keeping these intrinsically motivated workers would be a high priority for company management. 

So, why does it seem that front offices miss the mark so often as evidenced by too many workers being largely unhappy with their jobs and who are just going through the motions to get a paycheck? The conventional attitude has been and continues to be among the general workforce that work stinks and is done only because it needs to be and is not because people love their jobs. 

It is in the interests of employers and employees alike to reverse this situation. To do so, it may be worth examining characteristics of the motivated employee at the workplace. 

To be fair, it is not simply a matter of employers alone creating a magical set of conditions which result in a motivated and positive workforce. Motivation, and its close cousin engagement, are the co-responsibility of employer and employee alike and should be delivered in equal parts from both. 

Regarding the individual worker, successful ones bring to the workforce an innate and compelling belief to be independently conscientious, dependable, and efficient. They want to do fascinating and highly interesting things and are energized by a sense of accomplishment. Driven by values and vision, the motivated working person strives to produce quality products and services that are desired by managers and customers alike — both to satisfy stakeholders and themselves. 

Fulfillment with career choice and direction comes largely from within and is not principally from what others can consequentially provide for them. These are the kinds of employees or contracted independents who add value beyond implementation of an organization’s stated business. They are keepers for sure. 

The obvious objective for companies is to figure out how to populate their workforces with as many motivated and engaged employees as possible. It should begin with management recognizing that motivation is at the core of performance and that they share in the responsibility of fostering it among their employees. 

In practice, this means partly devising the right mix of meaningful rewards and extrinsic motivators. Competitive monetary compensation, attractive fringe benefits, generous vacation time, family care and leave flexibility, job security to the extent that is possible these days, and internal and public recognition all significantly contribute to workforce motivation. 

However, employer facilitation does not end there anymore. There is an intangible consideration that more workers are expecting from their employers, and it involves sharing an emotional and purposeful connection that what is collectively being done at work matters. It is easier for everyone to feel as if they are being treated right when there exists a shared belief that the organizational mission and vision holds great value for others, the community, even the planet. 

For employers to actively express appreciation in as many ways as possible to their workers for participating in a common ambition will enhance employee involvement. Reducing or eliminating any discrepant gaps between an employer’s business and their individual employee’s career goals, including intrinsic motivators, will necessarily result in a high engagement and more productive work environment. 

When employers can begin moving away from thinking that the traditional carrot and stick, if-then, extrinsic-only approach to incentivizing is their only responsibility in creating motivated workforces and alternatively accept and embrace the internal drive, values, and career intent of their workers, then companies and organizations will yield more gain from colleagues who are only too glad to contribute. 

Entrepreneurs and Joblessness

It does not look like joblessness is going to be easing anytime soon. Even though business orders are up, cash reserves are high, and overtime is wearing out employees. Unfortunately, economic conditions still do not seem to be stimulative enough to increase hiring. 

For the unemployed this is especially aggravating. Most are hopeful, perhaps desperate is the more accurate word, that “companies” will someday begin hiring again, that employers of businesses both large and small will again provide all the jobs we need like they did before. 

And what help can be expected from the government? Although the Democrats stimulus plan helped to avert another Great Depression and created or saved 2-4 million jobs it has not sufficiently convinced businesses or their lenders that there is enough stability and predictability to start hiring. The Republicans, on the other hand, are still convinced that no government plan is best and that if we can just keep taxes to the rich low and markets free of regulation all will recover nicely (President Bush’s tax cut to the rich is now nine years old and that worked out well, didn’t it?!).  

This joblessness problem is bigger than politicians can remedy with trite ideological positions and reheated campaign phrases. Here in New Hampshire, listening to the current crop of political ads can hardly give hope to the jobless. They sound like parodies of… well political campaign ads. 

We hear candidates telling us that their honesty and business acumen will “fix the economy”. Really? This is one heck of a big mess that will not be solved by way of polarization, finger-pointing, and outrageous claims of superhuman economic abilities. It begins with everyone seeing themselves as Americans first and Democrats, Republicans, Independents, Tea Partyers, or whatever, second. Nobody and no political persuasion have all the answers. When the nation’s most renowned economists cannot agree on what is the right course of action, then that tells me that this is really complicated and requires the collaboration of our greatest efforts, not simplistic political phrases. 

If I had a quick and easy answer or method to suggest that would lessen the pain of unemployment, believe me, I’d give it to you. But just like our candidates, be they lobbyists, lawyers, or magazine editors, I don’t have a magic bullet for fixing this unemployment mess and I have yet to run into anyone else who has one. 

So, while we wait for our leaders to work together, jobless Americans need to be as proactive as they can. Assume for starters that we are not going back to Pleasantville. For the short-term, anyway, there is going to be a new normal. I think it will help to get yourself in the mindset of treating yourself as if you were self-employed… an entrepreneur. Avoid wallowing in despair and depression and instead face your situation as if you are trying to generate business for your own owner-operated company, the business of you. 

Be clear on what you can offer and then constantly look for opportunities to practice your skills. Volunteer, work temporarily, accept positions for now that pay less than before, keep studying, keep networking, do whatever it takes to stay in the game. Recessions historically generate entrepreneurial activity and given how deep this one is, the entrepreneurial reaction of citizens should be strong. 

Losing your identity is as bad, if not worse, than losing your money. Can you still say what you “are”, be it bookkeeper, truck driver, or seamstress? You are out of work, not out of life. Find a way to stay engaged in what you do and in who you are. Losing your job is not the same thing as losing your profession. 

The evidence that we are headed more and more into a freelance nation is continuously being reinforced. Waiting for the old normal of “getting a job” may never again be the same for millions of Americans. Begin making the mental shift now to being independent. It may be the only thing related to your work that you can control. 

Career Communication Management

It is certainly not news that competition for quality career-building jobs in New Hampshire is relatively tight. Although the state’s employment statistics are brighter than the national ones, it is still a tough time for employees wanting to move forward in their careers given that companies are being very cautious about adding personnel back to their payrolls. 

For many of today’s job seekers knowing the basics of networking, contemporary job search techniques, and the importance of refining one’s job interview performance may not be enough. To be an optimized job seeker in these competitive times means that you either need to acquire a career communications manager, who can help position you for targeted employment openings, or learn the tactics of becoming your own. Let me explain. 

Presenting yourself professionally to advance career transitions or even to practice and maintain career fitness involves constructing a comprehensive and cohesive communications campaign. Crafting and disseminating a strongly branded self-promotional message about yourself places you in a situation that is more open to career enhancing opportunities and gives you added competitive cache when compared to the legions of overworked or discouraged pros who do not take the time to make and manage such information. 

Recruiters, hiring managers, background checkers, former and current colleagues, competitors, prospective customers or clients, industry pros, and executives are all among the eyeballs who at some time may or will be checking you out. What will they find? A shallow outline loosely held up by an old-fashioned white bread resume or a dynamic and rich presentation that communicates experience, significance, and value across multiple platforms. 

I know full well that the last thing you want to hear about is that there is more to do to keep up, when you like most professionals, are already struggling with achieving career development and work/life balance simultaneously. But to those for whom it is important to be in the leader pack, here is what I suggest for you to be an effective career communications manager: 

Develop your resume as a value proposition and branding anchor. In general, try to include the following elements. 

  • A compact positioning statement or self-marketing tagline. 
  • From there, include a supporting career profile summary ending with an objective. 
  • Be sure that enough descriptors are included, so that a reader can mentally merge your personality, work style characteristics, and expertise. 
  • A list of significant accomplishments (your greatest hits) written in the CAR style, i.e., the Challenge with which you were faced, followed by the Action you took, and ending with the positive Results that were realized. Quantifying these accomplishments will strengthen them. 
  • A work history that is more focused on tasks and responsibilities which you performed and your past titles, dates, employers, and locations. 
  • Education, certifications, professional association memberships, and quotes from satisfied supervisors and customers can round out a great resume. 

Having undergone this resume exercise, you are ready to now promote yourself online.  Begin with LinkedIn. Build a LinkedIn profile to reflect your resume. Amplify your brand by joining industry discussion groups and establishing networking connections. Consider taking this a step further by using Twitter to join in conversations pertaining to industry matters with the pros you want to follow and to be heard from. 

Continue by building a career communications portfolio in paper and online formats, the parts of which can be retrieved as you need them. The parts of a complete career portfolio include such items as brand or Unique Selling Proposition statements, CAR stories, testimonials, one paragraph and two-page biographies, and even thirty-second to two-minute video elevator pitches that you can post on your website or YouTube. These are all useful tools for the pro who takes professional projection and reputation seriously. 

Strategically communicating your value for potential employers and building your career development ROI is an effort worth the time. Do not think of this as just a Recessionary quick fix, but rather as a way of shaping long-term professional growth. 

The Need to Maintain an Online Presence

I’m 57 years old and can remember a time when one could live in relative obscurity. People were based in community and workplaces physically and in real time. There were nearby family and friends of course, but one’s social network didn’t expand nearly as far as it does now. 

If you are thinking in 2010 that your presence and position in the world is only as wide as you have traditionally wanted it to be, i.e., just keeping an inner circle of family and friends, then you are limiting not just the scope of your social life, but also of career development opportunities. 

We can find and check out more people now than ever before. Conversely, we can be found and checked out by more people than ever before. Sound creepy? Perhaps, but it is the way it now is thanks to technology. 

We do have a choice, though. Bemoan the new reality and wish for the old days or we can learn to engage, maybe even embrace this interconnectedness, because as many now know, despite all the risks and flaws, social media and ubiquitous computing also has benefits and value. Among the advantages is being able to manage your reputation, brand, and persona. 

Now, if you do not want to be found by anyone, then hopefully you are secure in what you do for work and can count on it sustaining you for a long while. Because if you find yourself suddenly thrust into a job transition it will be not only harder to get noticed, but more importantly difficult to be able to impress hiring authorities who will be looking to investigate you online. 

Here are two things that you do not want potential employers finding out about you when they look for you online: 

  1. Little if any presence
  2. A presence that looks empty, not maintained, ambiguous, blahhhh…

So, what can you do? I would start with the following: 

  1. LinkedIn. If you want to be taken seriously as a professional contributor, then you need a LinkedIn profile. If you already have a decent resume, then let it anchor and be your guide for building the profile. If you have not worked on your resume recently, meaning in the past two years or more, then you should probably get that house in order first. Extend from profile building to joining relevant groups, growing your connection list, and learning how to conduct people and company searches.
  2. Get engaged with Twitter. I hope that you are aware by now that Twitter is not just for kids and people with too much time on their hands. You can follow and participate in some great industry streams of thought. It is a way to get noticed, find people you should know about, and learn a lot at the same time.
  3. Do you have a web site or bio on someone else’s site? How do you look? Is your value and contribution, potential or actual, being communicated accurately, strongly, clearly?
  4. What comes up when your name is googled? Our closets have gotten smaller and easier for job killing skeletons to lurk. You want to have a positive image of yourself to be better optimized than a negative one.
  5. I must admit that I am not really into the Facebook culture, but I know that the rest of the world is. So, I maintain a professional look on FB and do not mention what I watched on television last night or who I saw at what party. If you are into posting a lot of personal stuff on Facebook (and that is the point, right?) then I would be clear on how your security settings are configured. A clash between personal and professional imagery might work against you.
  6. Consider joining some other sites that are designed to profile you or that allow you to post blogs. Sharing expertise builds your brand and strengthens your reputation.

The name of this game is constructing and cultivating a professional reputation that is available for the world to see and to learn from. Is this all too much to consider when you already have so many other things to do? Well, that’s why there are people like me around to help. 

 

Building the Right Kinds of Capital

To progress in your career no longer means simply getting better and better at some skill or becoming more knowledgeable about a particular topic so that your employer benefits. Rather, you expand your expertise so that you can become more professional to position yourself to offer your intrinsic talents to employers who need them at just the right time. 

In today’s employment world you improve what you do and know, because ultimately what you must rely on is your own ability to offer needed professionalism to those willing to pay for it. Among the lessons learned in this Great Recession is that employment security with a company or organization is less and less certain. Therefore, the only boss we really must answer to is ourselves. 

To that end, I would like to suggest a professional self-improvement model first developed by Mansour Javidan, a researcher and professor at the Thunderbird School of Global Management in Arizona. 

He proposes understanding three types of capital: intellectual, emotional, and social, which have been developed by managers who work in global markets and with international direct reports. Without going too deeply into his theory, I am proposing that these three types of capital apply in career development. 

To enhance your marketable expertise requires this three-pronged approach, which will result in you becoming more knowledgeable, energized, and better able to take advantage of opportunities in today’s employment arena. 

Intellectual capital refers to the body of knowledge needed to be good at what you do. As a lifelong learner you should always be comprehending more fully the scope and range of all there is to know to keep you ahead of the curve and certain of your field’s best practices and important issues. 

You keep this knowledge acquisition continuous through a variety of means like: 

  • Day to day engagement and practice 
  • Keep up with relevant topics presented in the media and your professional organizations 
  • Track and participate in related discussions in your slice of the blogosphere and networking groups, both face-to-face and online. 

Being aware of the evolving nature of your industry is fundamental in enhancing your strength and managing any weaknesses as you seek opportunities. 

Emotional capital is what you build the more you work at what you most want to do and are best at doing. To be truly fulfilling, work should be intrinsically motivating and not just done for external rewards like a paycheck. Your work should be to express your vocation. 

It is necessary, therefore, for us to constantly be striving to create conditions by which we shed doing those tasks that drain us and take on those tasks that energize us. Profound work satisfaction is possible when we closely align our passions, interests, talents, and aptitudes with the jobs we have taken on to do. Our spirits can be lifted as we expertly provide a service to employers or clients in need. At this point, we no longer need to compartmentalize our work life from who we really are as individuals. 

Often referred to as networking, building and maintaining social capital, it is the third leg of the professional growth stool. 

To discover new career opportunities is largely the result of quality connections we make with others who are acquainted with our value. Growing and sustaining this pool of contacts should be purposeful and strategic. Managing your professional brand and reputation will allow others who a) need your services or b) can be a source of referrals, to find out about you. 

Favorable circumstances just do not occur by chance alone. They are made by extending ourselves to the industry community of insiders and customers. Being well connected gives you options and the liberty to chart the direction of your career.  

Take the time to assess how effectively you are building these three kinds of capital. It is not just something you do during a job search. Shaping your career is a perpetual process that only you can control.