Strategic Human Capital Management

Given the poor hiring climate, many workers who are lucky enough to still be employed are simply grateful that they are. Because of this, now may hardly seem like a time to analyze and rate your employer to see if this is a good place to work or not. Among the consequences of the Great Recession is that the workforce is less concerned about personal career goals and more accommodating to our bosses since they have been benevolent enough to keep us on payroll. This is the attitude we should have during down economic times, right? 

I sure hope not! If we have reached a point where furthering our career aspirations is considered an ill-timed luxury we can no longer afford, then we are in a Depression. Acquiring and retaining top talent should never go out of style for any organization and finding those workplaces that honor this operational approach should be paramount for the individual professional looking to advance in their avocation. 

Now of course, during these recessionary times employers are having to revisit strategic assumptions to see if they are still appropriate given cash flow and revenue constraints, changeable government interventions, and workforce transformations. But then conducting a SWOT analysis periodically is a good thing anyway. 

As companies look out over this unpredictable landscape, it is in their short and long-term interest to attract and keep the most qualified workforce possible. To not do so leaves businesses vulnerable to leaner and sharper competition, some of which will emerge from this Recession as relative winners. 

For the professional wanting to be positioned with a strategic and forward-looking organization there are a couple of key corporate initiatives to look for and lookout for.  When I hear from some clients how they are treated by supervisors or about the lack of operational discipline displayed by their employers I am amazed these places are still in business. 

Mismanagement, paranoia, intimidation, poor communication, and in some cases downright rudeness are all in full swing. I recently heard of a dedicated professional who put in over twenty-nine years with the same insurance firm and did not receive even a thank-you upon retirement. Bad corporate behavior aside, if an employer still relies on the traditional motivational model of rewarding employees with greater amounts of responsibility and pay as they march lockstep from associate to senior management, they may find that today’s workforce will not be impressed. 

Enlightened and enterprising expertise will be looking for companies that get it. Among the most important strategic components are employers’ talent management and continuous learning programs. Management systems that are serious about quality recruitment, onboarding, retention, succession planning, and employee development are the businesses most likely to not only attract and keep high caliber talent but are in a better position to succeed. 

Among the specifics employees want to see institutionalized are: 

  • Complex and challenging assignments 
  • Utilization of coaches and mentors 
  • Frequent assignment or client changes 
  • Engaging and relevant training activities 
  • Opportunities for employees to build portfolios by continuous refinement of marketable skills 
  • Team effectiveness development 

…and much more. 

Watching also for leadership that intelligently attempts to determine necessary metrics for driving decision making is a sign of an attractive employer. You cannot manage it if you cannot measure it. Therefore, managing talent requires innovative and effective means of judging the efficiencies of interventions such as those mentioned above. 

Do not let the Recession be an excuse for putting your career development on hold. Find those employers who want to build continuous improvement learning organizations through comprehensive employee advancement. If you are fortunate to work for such a company, give them all you have. For they too should be rewarded for being such a wonderful place to work. 

Managing Age Discrimination

It is not at all unusual to see written or to hear oral descriptions from job seekers giving their pitch for why they should be hired with phrases like, “…with over thirty years of experience in…”, “…over two decades of dedicated service in…”, or “I am a Systems and Network Administrator with over 25+ years of …”  

Naturally, these references to long-term experience which have been devoted to a particular career are meant to convey expertise, commitment, and reliability. There is also a strong dose of pride in being able to make the claim that one’s chosen career has been focused on building significant levels of knowledge and mastery. The mature diligent career-oriented worker deserves to feel esteemed for such an undertaking. 

Unfortunately, these claims of longevity can be job search killers for the older workforce cohort. There is plenty of anecdotal evidence that age discrimination does exist. And announcing that you are relatively old does place you at a disadvantage when it comes to career or job shifting later in life. 

The obstacle of age discrimination comes at a particularly inconvenient time. Part of the recessionary fall-out is that older workers are being forced into retirement. Even without the down economy this generation of workers have come to believe that leveraging honed skills over many years would better position them for encore careers of their choice. 

Yet for many, the choice is staying with what work you are lucky to have or accepting early retirement. Not surprisingly, many older workers have been laid-off or have had their workloads increased to make up for those who were recently laid-off. The decision-making and negotiating power they thought they would have at this time of life is not there.  

Yes, there does exist the federal Age Discrimination Employment Act (ADEA) designed to protect workers aged 40+ from discrimination in hiring and other employment related situations in workplaces with at least twenty employees. Many states have laws covering discrimination in workplaces with fewer than twenty employees. Specifically, the ADEA: 

  • Prohibits job advertising from mentioning age. 
  • Prevents age limits from being set for training & development programs. 
  • Restricts retaliation against workers filing violation claims. 
  • Prohibits employers from forcing early retirements. 

But it is not too difficult for the company who wants to shun older workers from doing so. Job descriptions can be written in ways that are within the letter of the law, but which include items that make it difficult for the older worker to comply. 

So, why does age discrimination exist? In a way it seems counterintuitive to discriminate against the older worker. It is not hard to identify advantages to having more mature employees. They tend to have a proven work ethic, are not as concerned about work/life balance as younger workers are and have deeper levels of wisdom and proficiency. From the point of view of younger recruiters and hiring managers however, older workers conjure some unflattering images like: 

  • old school thinking and lacking innovation 
  • working at a slower pace 
  • more costly in salaries and benefits 
  • not having future long-term viability 
  • not as tech savvy 

The list goes on. It is enough to make the plus 50 workers’ blood boil. I can hear them saying, “We’ve earned the right to be hired! We’ve paid our dues!” 

Nevertheless, if you are older and looking for work you need to update your resume, write new cover letters, and refine the way in which you describe your value to hiring personnel. So, face facts. You may have earned respect, but you have not earned that new position any more than any else has. You still must make the case for why you are the best candidate. 

If you are truly at the top of your game, then show it in your value proposition. Know what that company is looking for and convince them that you are their guy or gal. They are going to be looking for the greatest value at the lower cost. Present yourself with that in mind. Resting on past laurels will not get you that new job. Attaining it will.