You Really Must Be Busy!

I attended a “Speed Networking” event in Concord recently and I heard it again, “You’re a career coach and resume writer? You must be really busy during these times!”

How I wish. I hear this line, or some variation of it, frequently as I try to promote myself and my business Ryan Career Services LLC. After all, it makes sense to most people. There is a severe Recession going on with a lot of people either unemployed or underemployed. There must be a lot of folks looking to get assistance in such a constricted and competitive job market. But it is not the case.

My stock line in response to the “You must be really busy” exclamation is to say, “No, I wish I were busier. I am finding that it is really hard competing with people’s need for food and shelter.”

I guess that is what is going on. I can only fantasize about how many potential clients have my services on the back burner, just waiting for more secure times, so that they can make an employment move. I have seen several surveys recently indicating that large numbers of the currently employed are waiting for better economic times before venturing into the job search market again. And as for the unemployed… for them it is easier to understand. Their funds are very limited and it is hard for them to decide to allocate money to career development.

However, I would argue that for both groups, the unemployed and the underemployed, dedicating time and yes, some money, to reviewing their career status, and strategizing and preparing for the future are resources well spent. I am amazed that there are smart people out there who still think in this day and age that looking in the newspaper classifieds is a job search and that networking simply involves taking one or two former colleagues out for lunch.

The good news is that formulating a career enhancement strategy is not full time work for a client and it is not particle physics. It simply takes some focus with someone who is aware of the best practices in career development and who can tailor these conventions to the individual client. I love this work and cannot wait to help more of you!

So, here is my unabashed pitch. If you think you know of anyone (…and come on! You do!) who could use help figuring out how to navigate the rough seas of establishing their career or simply even rewriting their resume or a cover letter during these stormy times, then please pass on my name. I really should be busy and I really, really want to be!

The New Education and Today’s Workforce

When thinking about the future of America’s workforce I can’t help but think of any changes that may or may not be happening in the way this workforce is now being educated.

I have implied in past blogs, perhaps actually I have been more direct, of my angst regarding the nation’s public school systems and their general lack of progressivism. School systems, along with their government partners, seem to be more concerned with transforming themselves into test-prep academies rather than institutions committed to fostering the kind of wide-ranging, boundary free pioneers needed for this century’s workers. Having worked for two public school districts over a thirty-one year period I feel I’ve earned the right to talk.

America’s greatest strength moving forward in the world marketplace is our capacity for innovation, creativity, and willingness to work hard to pursue new and better ways to solve problems and to achieve a better world. Our public school systems are not set up to prepare today’s students for this kind of mission. Anchored in traditional practices that were more suited for preparing a hierarchical management-rank and file workforce arrangement means that we as a nation are missing a really big opportunity.

To be fair, many public school teachers are saints. They put up with a stressful job to perform a valuable public service when, let’s face it, many of you would not dare touch it with a ten-foot pole. Also, even though no one mentions it, because of the inadequate teacher student ratio the main task of the public school teacher is to manage large numbers of kids first, educate them second. A school administrator cannot keep the most astute pedagogical expert hired if they cannot keep a lid on a class of twenty-eight seventh graders.

So what’s the alternative? Believe me, I am not even close to having all of the answers, but every now and again I run into someone who is much further down the trail of progressive thinking on preparing the future workforce. James Paul Gee is just such a person. He teaches education at Arizona State and he gets it. Below is a link to an eleven minute interview with him that is fantastic if you care at all about the future of education, which is the same thing as caring about the future of the American worker and our place in the world.

He uses the context of video games to make some very interesting points. I don’t play video games (unless you count a few months of Space Invaders in the mid-eighties as being a player) and I am enthralled with the point he makes.

Check it out. I’d love comments on this one!

http://www.edutopia.org/digital-generation-james-gee-video

Career Development in the Learning Organization

I have been sharing with you a series of pieces designed to get you to critically examine your current place of employment to see if it is meeting your individual career development needs. When you think about your job, is it consistent with the life role you want to be playing? Are you deriving professional satisfaction from your work?

I have seen more than one survey lately that indicates that as soon as the economy improves and there are more job opportunities again many workers are going to bolt from their current job for greener pastures. It is yet another indicator that too many of you are misplaced in the job you have now.

As a result, I have been suggesting specific organizational characteristics that you should be looking for to see if you can pinpoint the source of angst or conversely what makes your job a keeper because it provides you with a means for developing your career.

Two practices that I have written about recently are onboarding and performance reviews. For this piece let us look at the commitment your employer makes to have the workplace be a learning organization.

As an employee, you should have a clear sense of how important it is for leadership to attract and retain knowledge capital, i.e., smart and talented people. It should come as no surprise that a great number of talented employees often leads to a greater chance of organizational success.

Management that sets the acquisition and retention of knowledge workers as a priority is something to look for and to value. They understand the concept that smart people always want to keep on learning. Therefore, having embedded learning initiatives at work that advance both the company’s and your professional interests indicates a positive climate for career development.

Of course, learning initiatives at work should be an expression of organizational strategy, but ask yourself if they also contribute to your career improvement strategy.  A fit in this area is desired.

So, what do I mean by learning initiatives? To start with, they form the framework of making your workplace a learning organization. These initiatives can be typically judged by determining the quality of the training and development programs and the organization’s way of implementing knowledge management.

To be successful, there should be a high transfer of knowledge and competencies from those who know to those who do not. This can be accomplished explicitly through well designed manuals and structured practices or tacitly through the caliber of individual employees sharing and support. Superior training and development and knowledge management occurs when talented people are encouraged and rewarded for not only being the best, but by spreading their intelligence around. This must be evident at a cultural level. Organizations that encourage isolation and keeping effectiveness under lock and key, accessible only to a privileged few, will not do.

It is good if you are learning on the job while helping to address organizational strategy. For a true knowledge worker, gaining talent and competency while at work is an incentive to stay and grow. You feel more accomplished and experience greater satisfaction in your career.

However, none of this can be realized if you as an employee are not in sync with your employer’s business strategy. There should not be a big gap between this strategy and your career development. It is possible for the two to grow together.

Also, by having the attitude that capturing and sharing expertise is good for all involved, you contribute to making not just a learning organization, but a nice place to work.

What about your workplace? Are its learning and knowledge features enhancing your professional growth or not? If thinking becomes rigid and innovation discouraged career development will not occur. Know how your employer approaches this important topic.

Oh, Those Performance Reviews!

This piece continues with my series about what to watch for with your current employer to see if they are meeting your career development needs. Again, career development from your perspective and theirs may not be the same. In many cases it is not. Simply put, employers want to know that employees are acquiring skills and knowledge that benefit the organization.

You, however, are more complex. You are seeking life satisfaction that is expressed at many emotional, cognitive, behavioral, and contextual levels. And these days, employees have society’s permission to determine if the employer is working for them, not just the other way around.

A key criterion to examine in organizations is the quality of their performance review procedure. How many times do you hear people say that their employer’s performance reviews are great, fair, spot-on, and “couldn’t be better”? I don’t think I’ve ever heard that.

On the contrary, most employees seem to think that the performance review is poorly handled, hurtful, inefficient, political, or just plain benign and worthless. Whenever humans are being pigeonholed into a structured rating system there are going to be problems. There seems to be a negative correlation between making a performance rubric more “efficient”, in that it is applicable to a diverse population, and keeping it humane by honoring each employee’s individuality.

Even a lot of HR folks cannot stand the process and they are the ones tasked with overseeing implementation. Eight out of ten organizations have a performance rating system and almost three quarters of those tasked with executing them are less than completely satisfied with their models.

So, if employee evaluation methods stink so much, why bother with them? Because an organization should have some means of determining if their employees are providing the quality they are paying for. And in our litigious society, terminating an employee without some appraisal paper trail can put the organization at some legal risk.

Additionally, for an organization to truly assist an employee with their job performance there needs to be a way of measuring current work execution, so that growth areas can be identified, which benefit both the employee and the organization.

Social science, which forms the basis of any employee appraisal model, is after all a collection of soft sciences. Measuring human behavior will always be harder than quantifying tangible objects. But that does not mean that it should not be done. A successful organization requires all participants to perform at optimal levels. How is your workplace facilitating peak performance?

One important thing I would look for is whether the employer thinks of performance review as talent management. Viewing a set of workers as a collection of talent shows a progressive attitude. In this way, management shows they get that aligning employee professional development to the strategic goals of the organization is vital. 

A solid transactional relationship would include continuous feedback, not just the once-per-year dreaded review. Clear outcome expectations that are rated with something approaching a 360-degree model rather than a vertical hierarchical management-rank and file system indicates a willingness to assess the whole person on the job.

I would also like to see a lateral job assignment system, one in which there is always an attempt to place an employee in either just the right position or to assign them just the right tasks for which they are best qualified. Perhaps, most importantly, is the training and ethical building of everyone in the organization designed to always help each other be their best? High levels of collegiality, being co-supportive, and community building can be assets for employees and employers alike.

As I close, I feel that there is much more to say about performance reviews. I’ll return to this topic again, because when you look at how a business manages their talent you are looking into the heart of what makes that business tick.